Refund policy

Return Policy

At Pace Corner, we want you to feel complete confidence in the bounce-free fit, breathability, and lightweight comfort of our running hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because hydration vests, running socks, and soft-flask bite valves are intimate athletic items susceptible to sweat salt-staining, sunscreen marks, and oral contact during outdoor runs, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Athletic Hygiene Conditions

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following strict hygienic and structural criteria:

  • The running hydration vest, reflective belt, magnetic bib toggles, or running accessory must be completely unworn on outdoor runs, unwashed, unsoiled, and in its original, brand-new condition.
  • Clean Indoor Dry Fitment Only: Hydration vests and running belts may be tried on indoors over a clean, dry shirt to confirm chest strap adjustment and pocket placement. We strictly cannot accept vests or belts that have been worn during outdoor runs, gym sessions, or sweaty workouts (perspiration immediately leaves salt rings on dark aero-mesh fabrics, while energy gels and sunscreen stain stretch pockets).
  • STRICT ORAL HYGIENE & SOCK SANITATION RESTRICTION: In compliance with Australian public health and personal hygiene standards, TPU soft flasks and hydration bladders where outer tamper-evident hygiene pouches have been opened or bite valves have been touched/tested CANNOT be returned for change of mind. Similarly, performance running socks where packaging bands have been removed or socks have been tried on bare feet cannot be returned for change of mind.
  • All original packaging—including factory-sealed flask pouches, whistle attachments, attached swing tags, and care instruction cards—must remain 100% complete and undamaged inside the return parcel.
  • Running club bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. We recommend using a trackable shipping service with parcel transit insurance, as Pace Corner cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@pacecorner.shop within 30 days of delivery. Please include your order number, product model/size, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a vest chest size, colorway, or delivery address), contact us immediately at support@pacecorner.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our athletic gear quality control inspectors will examine each item under bright lighting (verifying factory-sealed soft flask pouches, spotless sweat-free aero-mesh linings, intact swing tags, and undamaged retail packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@pacecorner.shop for further assistance.